Delivery | Tokyo Sports
contact us images

CUSTOMER SERVICE

DELIVERY

        • HONG KONG DELIVERY

          Shipping Timeline

          Once the payment is confirmed, the item will be processed and delivered. Generally, the received order will be processed in the next working day. Standard Delivery take 1 - 4 working days.

    *Shipping time may vary due to high volume order during holiday periods or weekend.
    *Working Days is Monday to Friday (Except Saturday, Sunday & Public Holiday)
    *Some Remote area may require extra 1 - 2 working days for delivery.
          • Shipping Method

            We ship orders by Yamato Transport (HK) Ltd and S.F. Express, depending on your delivery area.

            NEW Self Pick-up Option - Now you can pick up your order at SF EXPRESS Service Center/Locker without any extra charges. Simply select self pick-up in the shipping method on the check out page and choose the location of S.F. Express store/Locker. Kindly note convenience store and service point pick-up are not available at this moment. When your package is ready for pick up at the specific location, you will receive a SMS message from S.F. Express. Delivery may fail due to size limitation or the pick-up time limit is expired. S.F. Express will contact you directly in this situation. For more detail, please refer to: S.F. Express Store locations

            *Office or retail store pick-up is not available*

            Shipping Rate

            FREE delivery on purchased $100 above (Limited to Hong Kong delivery only)

            For orders $100 or below, shipping fee $35 will be charged per order. It will be shown before the check out page. 


        • INTERNATIONAL SHIPPING

          Now we ship to China, Taiwan and Macau only, orders will be delivered via S.F. Express. The shipping fee will be cacluted based on the weight and reflected in the shipping cart.

          Delivery may take 2-5 working days or longer, depends on the customs processing of the delivery region. All packages will be sent with original invoice, please kindly note that we do not guarantee for any import tax/ tax issues. All raised tax issues will be borne by the customers. Customers may refuse the package if they do not wish to pay for the tax, the package will held bu the customs and may not be returned because of the refused tax issues, depending on the decision of the customs, please understand we will not be responsible for this situation. We will issue a refund for all returned items, however, the shipping cost will not be refunded. Tokyo Sports Online reserves all the rights to make decision.

          Due to the S.F. Express security policy, they may request us to provide documents or information to approve the receiver's idendity of international orders. We may contact you to provide the relevant documents e.g. ID card electronic copy or Tax No. to process the shipment. S.F. Express reserves the rights to reject the shipment if the above documents cannot be provided, we will contact you to cancel the order in this situation. *Please contact S.F. Express for futher information about the security policy.

        • Please click here to contact us if you have any enquiry about the delivery.

          For more detail on delivery service, please kindly click the following icon.

          express-taqbin SF-express